Plusnet

Poor, shocking, unreliable and still waiting

I placed an order with Award Winning Plusnet as advertised on TV. This was in December 2012, it's now 26 Feb 2013 and still no service. I've now waited in for 2 engineers who have failed to show up. No one seems to know what's going on when you ring and are put on hold for 10-15 minutes or cut off in most cases. After the second missed appointment and the standard generic email stating it was my fault for them missing, however it i was in yet again and the engineers had my number and I was informed they would contact me beforehand, sadly this is not the case. They now have the audacity to charge me a re-appointment fee for them not turning up when promised. I have come across some poor shoddy services in the past but this takes the biscuit, what a joke. Also heard a local pub in Addingham sued the company because of their inability to provide a service. BT here I come.