Ian Cahill´s profile

Reviews (1)

Proteins Depot

Good Price but terrible delivery.

The products are of top quality the speed that the company works is excellent however they are partnered with DPD courier who to be honest are terrible. I will not purchase from this company again unless they can use a different courier. My product was dispatched on a Friday and I was assured by DPD that I could collect from the depot before 10:30am on Saturday. When I got to the DPD depot on Saturday not only did they not tell me how to get into the building apparently I was to assume that the back entrance was open even after repeated calls saying I was outside. I then was informed there were 6 pallets of good for my area which if I had time I could search through. I did but could not find it and at 10:45 I left as the guys there wanted to close up. Ten I was assured it would be delivered between 5-8 on Monday so I left work early made it home and waited and waited no delivery next day I called customer service and it took them a couple hours to inform me that the driver ran out of time on his route but that I could get 5-8 delivery Tuesday or pick it up as I could not be home from work 2 days running I chose collection. My friend was to collect for me and was running late so I called the depot and said that she would be there at 6pm on the button and could they hold on a minute for her as she would only make it just in time they said no collections after 5:45 so now it is Wednesday and I must ask my friend to go pickup on his day off because I cannot ensure i would make it before 6 . DPD are terrible!

28 February 2013

Reply from ProteinsDepot

Hi Ian,

We would like to apologise for every inconvenience caused by DPD and assure you that we continually strive to provide a first class service to our customers. Obviously not all aspects of delivery can be in our direct control, but we will make every effort to ensure that no such issues arise again.

Kind Regards,

ProteinsDepot

Ian Cahill´s profile

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Ian Cahill
Reviewer
United Kingdom

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