The products are of top quality the speed that the company works is excellent however they are partnered with DPD courier who to be honest are terrible. I will not purchase from this company again unless they can use a different courier. My product was dispatched on a Friday and I was assured by DPD that I could collect from the depot before 10:30am on Saturday. When I got to the DPD depot on Saturday not only did they not tell me how to get into the building apparently I was to assume that the back entrance was open even after repeated calls saying I was outside. I then was informed there were 6 pallets of good for my area which if I had time I could search through. I did but could not find it and at 10:45 I left as the guys there wanted to close up. Ten I was assured it would be delivered between 5-8 on Monday so I left work early made it home and waited and waited no delivery next day I called customer service and it took them a couple hours to inform me that the driver ran out of time on his route but that I could get 5-8 delivery Tuesday or pick it up as I could not be home from work 2 days running I chose collection. My friend was to collect for me and was running late so I called the depot and said that she would be there at 6pm on the button and could they hold on a minute for her as she would only make it just in time they said no collections after 5:45 so now it is Wednesday and I must ask my friend to go pickup on his day off because I cannot ensure i would make it before 6 . DPD are terrible!
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