I ordered three tickets to see One Direction at Cardiff Motorpoint Arena on Saturday 2nd March in September last year. Like so many reviewers on here I am a parent trying to come through for their children: This is my daughter's 13th birthday present and she will be heatbroken if the tickets don't arrive. When I placed the order Viagogo did warn me that tickets were released very close to the event and I should expect to receive them three to five days beforehand. Here we are with two day's to go and I have not even received the email telling me that the seller has dispatched them to me. It has dawned on me that by using Viagogo you could be at the end of a very long chain of people selling tickets on and if one link in chain breaks (ie someone doesn't fulfill their obligation) then you don't recieve the tickets. I have phoned the contact number on the website and I just get an automated message telling me my tickets have yet to be dispatched. I have emailed Viagogo this morning and I await their reply. The inability to contact the organisation and speak to a human being about the issue is toturous. My transaction number is 2487201.
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