Dealt with Fonebank on-line and via email. They provided clear instructions on what to do and their site was easy to navigate. Once I entered my details I received an order number and duly posted my phone off. The following day I received an email to say Fonebank had received my phone and a cheque would be sent to me with 2 days. This is exactly what happened. Would definitely recommend them as they also gave me the best price for my phone out of all the companies on the market providing this service.
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