Emma Wilson´s profile

Reviews (2)

Regus

Corporate views and lack of customer care

We have been in our office for over a year andin that time the management has moved from another company to Regus. A shame from our point of view as the previous manager was very customer orientated, open door policy, easy to talk to and dealt with all our questions immediately.

Regus' invoices aren't always clear, the list of charges do not conform to common sense titles, and when asked there is usually some time in finding out what they mean. This could be much clearer and easily dealt with. The system for accessing invoicing is also less the adequate. The invoicing are kept on a system which only allows me access to the most recent one and not to previous ones so if I forget to take a copy of it for my records I must ask for one.

The hall walls in our block have been recently painted and the carpets replaced, this is all very nice but there is an overcrowding issue in the car park that should take priority.

The post pigeon holes are no longer in use and so if any post is to be sent both me and the receptionist must be in. Not ideal so I usually take it out to the post box myself. The pigeon holes were more convenient for me and they have been taken away to allow more privacy for the block management staff. However our privacy matters less as they now enter our offices to deliver the post.

What was once a friendly block is becoming more and more corporate and a less enjoyable place to come every day.

01 March 2013

Reply from Regus

Dear Emma, your feedback is very much appreciated. This has been passed to our Customer Services team who will review your concerns and contact you directly to resolve. Should you wish to contact them, please email customer.service@regus.com. Thank you.

Tooled-Up.com

Easy

Easily found what I was looking for, the payment went through smoothly and they arrived in no time

Emma Wilson´s profile

profile image of Emma Wilson
Emma Wilson
Reviewer
United Kingdom

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