Vanessa Vella´s profile

Reviews (1)

aspect.co.uk

Was not impressed with the Gas engineer or first response to this review

Would not recommend this company. The engineer did not even know where the shut off valve was put on. He was even about to walk away from the Gas meter without switching it back on, when he needed it on to test where the leak was. I needed to instruct him on where to look and what to do and I was charged £132 for the privilege.Great job, NOT!
Got a response to this review and was not impressed. Then I got an email from Sam Fletcher who was more professional and agreed to compromise as a gesture of goodwill, which is much appreciated.
I understand that gas meters are in different places in different homes but the engineer didn't ask, he just started undoing pipes, until I asked him what he was doing. He then said, "trying to find where Transco put the stop". If I hadn't been standing there he would have undid the pipe then have to redo it. All he had to do was ask. It was his whole manner and he didn't give straight answers when asked about the fault. If I did use Aspect again I would make sure that I didn't have that engineer!

Clive Titmussand Fabio Sculaccianguille Selmi found this review useful

28 February 2013

Reply from aspect.co.uk

This is Will Davies, Managing Director of aspect.co.uk.
I am sorry to hear you were disappointed with our services on this occasion. The price of £132 is the standard charge for an out of hours domestic gas job as it is the minimum charge of 1 hour. This would have been mentioned in the booking process and was confirmed in a confirmation email.

Unfortunately there is no standard location for a gas meter so we sometimes require assistance from the client to find the control valve. In this case the gas had actually been turned off by Transco; but we attended, performed a drop test and found no leak. As a result there was no repair to be made.
I hope this has helped to clear up any issues, however if you would like anything explained further or would like to follow up then please do get in touch using customercare@aspect.co.uk. Thank you.

Vanessa Vella´s profile

profile image of Vanessa Vella
Vanessa Vella
Reviewer
1974
London, United Kingdom

About