I am disappointed at having to resort to this level in order to retrieve what is rightfully mine. I booked a hotel through the Trivago website and notice that on my statement I have been billed twice for the same transaction. The booking Company - ACCORD - have not had the manners to reply to the emails I sent yesterday or this morning and all I am getting from Trivago Support Helpdesk is a number but when asked for my password, which I cannot remember, it refuses to send me a new one. I wold appreciate a prompt reply. Thank you.
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