Warda´s profile

Reviews (3)


smooth smooth smooth

I wish everything was as smooth as booking with Travelup. Fast and friendly to say the least. thank u

Protect your bubble

so far rubbish. wouldn't waste my time trying to sign up

I signed up about a week ago for my samsung galaxy s4 and I started having problems from then. I assumed I would be receiving a welcome email but I didn't. I thought maybe it would take while but im still waiting until now. I tried to register to view my documents online, and they said we have sent you an email which you need to click to validate your account. I've been waiting and waiting. Tried to resend few times but nothing is coming. I decided to call them and they said to resend the email again which I did but nothing. I called again and they said they will call me back soon to find what is happening. I am still waiting. I dont even know if my phone is Insured. I don't know when the first payment id due to come out.

I Am contemplating if I should move to another insurance provider because I dont know where I stand with you. Its only been several days imagine what you would do if I ever needed to claim.

07 June 2013

Reply from Protect your bubble

Hi Warda,

We are really sorry to read you have experienced such issues with setup up your policy. We have passed your details over to the customer service team who will be in contact.

Kind Regards
Protect your bubble

Mazuma Mobile

Slow in making payment this time around :(

I have sold few phones with mazuma over the years with no problem at all and fast payment. But this time, I had to wait a week to get paid. They said they had not received it yet. But overall great service, one of the best.

27 February 2013

Reply from Mazuma Mobile

Hi Warda

Thanks for your review and really sorry you thought our service was slow.

We can confirm that we received your Apple iPad on the 22/02/13 and full payment was made via same day bank transfer on the same day. Funds should have cleared in your account that afternoon.

We apologise if there were any delays with the Royal Mail delivering your iPad to us.

We hope this helps.

Mazuma Mobile

Warda´s profile

profile image of Warda
United Kingdom