I signed up about a week ago for my samsung galaxy s4 and I started having problems from then. I assumed I would be receiving a welcome email but I didn't. I thought maybe it would take while but im still waiting until now. I tried to register to view my documents online, and they said we have sent you an email which you need to click to validate your account. I've been waiting and waiting. Tried to resend few times but nothing is coming. I decided to call them and they said to resend the email again which I did but nothing. I called again and they said they will call me back soon to find what is happening. I am still waiting. I dont even know if my phone is Insured. I don't know when the first payment id due to come out.
I Am contemplating if I should move to another insurance provider because I dont know where I stand with you. Its only been several days imagine what you would do if I ever needed to claim.
I have sold few phones with mazuma over the years with no problem at all and fast payment. But this time, I had to wait a week to get paid. They said they had not received it yet. But overall great service, one of the best.
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