I requested a quote from Scan, basically it was a custom high end system with 16Gb RAM (2x8Gb) . They sent a detailed quote which I accepted and paid by credit card.
The item was shipped and we received it but it only had 2x4Gb Ram.
I called and they said they had made a mistake on the quote and that it would cost me close to another £50 to correct....!
I told them the contract was formed and accepted by them and they need to rectify it, they have refused. So, when you order from them, do NOT expect to get what you ordered and do not expect them to resolve it....
I have all email correspondence if required for verification.
I will also retract this negative review (if possible) if they resolve the problem. Unbelievable that you need to resort to negative press to resolve problems!
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