Patrick Chapman´s profile

Reviews (1)

Simply Hike

Quick service let down by delivery company

The item was cheap and the communication was great. Delivery let the side down, although I had plenty of texts letting me know delivery times etc, I had the option to let them know if I consented to them leaving it with a neighbour, which I did... But they didn't!! I had to re arrange for next day delivery which did arrive as I was I to receive it!

28 February 2013

Reply from Simply Hike

We are very sorry that the customer was inconvenienced by the delivery company. The order was placed on the standard service which can take 2-3 working days from date of despatch but on some occasions the courier can delivery it very prompt indeed. It was very unfortunate that on first attempt the customer's wishes were not carried out for the goods to be left with a neighbour and that rearrangements had to be made, the details of which we have forwarded to the Courier for their own internal investigations.

Patrick Chapman´s profile

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Patrick Chapman
United Kingdom