Lauralee Smith´s profile

Reviews (1)


horrid service and standards staff are rude too

I recently used the branch in galashiels and am disgusted with the service I have received I went to get my glasses and ordered a nice pair that once I received them I immediately complained about the lenses being to far out at the front and was told they would fix them. They got them back but instead of a better lense it was worse it was heavier and curved also didn't have the thinning or coating I had paid for applied. I then couldn't wear them as they were So heavy I took them back and was told to choose a new pair which I was assisted with by the manager so I choose the right ones I also paid the extra to have them thinner as little as they could go. But I am still left with poor quality glasses that are heavy and thick lenses that are heavy but I was told they were not prepared to order me anymore. I also used them for my contact lenses that weren't ready for me to collect. And they have fifteen me with a lenses I can only order from them directly I am so angry and let down I will never use them again! !!!

Jill Colt found this review useful

Lauralee Smith´s profile

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Lauralee Smith
Hawick, United Kingdom