I write to complain about the worst booking experience I have ever had when booking a holiday. This weekend both myself and my fiancée booked our hen and stag dos through low cost holidays.com so we have spent over £7000 with you so you would think we would receive a fairly good service of even an accurate one would be satisfactory! When booking my hen do 2 passengers were flying from Leeds and 10 from gatwick when I recieved the confirmation the passengers were incorrect on the Leeds flight, I called the lady who booked it all and she said it was no problem she would change it....I heard nothing else! I called your "after sales" who made me feel like it was my fault and said he would have to pull the call to listen to see who's fault it was and this would take up to 5 days...he called me back a few days later and said it was indeed their error but to change it one of the people on the Leeds booking would need to phone up...so today this is what we have done only to be told jet2.com will not change it without speaking to the cardholder which is my partner who was at work. We were then told we could call until 9pm tonight to amend it so this Is what we did only to be told that unless we are put through directly by low cost holidays we would foot the bill for changing the names! Yor aftersales team is only open till 5pm so what are working people expected to do! I then called low cost holidays to ask for their complaint procedures and your staff don't even know you have one! To top it off on checking my credit card statement today I see I was charged 2.5% for the booking which I was not informed of at the time!
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