I bought balau hardwood decking for a garden project I was doing along with the materials to build a garden shed. eDecks were by far the best price and gave great customer service including FREE delivery (a massive bonus as I live in London). I ordered online but followed up my order with a phone call, the staff were friendly, knowledgeable and very helpful.
Top marks, I would def use again and recommend to anyone else!
I ordered a number of items from plumbnation. the problem arose when a couple of the items needed to be exchanged for a similar item from their site. I was charged a 20% return fee on the items and had to wait for up to 6 weeks for my money to be refunded. I am still waiting, ironically, for the first item I returned to be refunded. One of the items returned was delivered in a very much used state, it was dirty and worn, though i was not charged a return fee for this the process still dragged on for far too long. On the surface this company seemed helpful and sincere, but in reality their overall service was very poor.
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