Pamela G.´s profile

Reviews (3)

This buying experience has been a living hell.

I made an order from this site on january 22, my order being dispatched on january 23. It's been 25 working days and more than a full month and I haven't received it yet, I have already tried contacting customer services, first time was 9 days ago and all I'm getting are automated replies. I'm very worried because of the reviews I've read here. I made an order through 2 other UK sites, offering free worldwide shipping, and my packages are already here, even though those orders were made 2 weeks ago.

UPDATE: Finally, after almost 2 months of waiting, I received my package.The waiting time is a hell, the customers service is a nightmare, just because of this 2 reasons I wouldn't recommend Beauty Bay. Other than that, everything arrived in good condition, except for the case of my palette, which its a bit damaged, but oh well, at least I received it.

Michelle Chapman found this review useful

18 March 2013

Reply from

Hi Pamela,

Thanks for your feedback.

I'm really sorry to hear that your order took so long to arrive and that you had difficulties in contacting us.

I've passed your comments over to our Customer Service team for review.

Kind regards,

The Team


Overall Satisfied

I'm very satisfied with my purchase in feelunique. I ordered 7 items, in two different orders. I didn't have to wait more than 10 working days, about 2 weeks, to get my 2 orders delivered at home. For me that's pretty outstanding to have to wait only 10 working days, as they claim they'll deliver in their website, having that I have had a bad experience with beautybay (26 working days, order still missing). which is also from the UK


My place to shop for books

I love the book depository. It is always the first place i visit when I'm trying to get a book that I couldn't find elsewhere. The delivery times are prudent, my books always arrive on the estimated date of delivery, and everything inside the package has been in order. I would highly recommend this site to anyone needing to buy some books.

Pamela G.´s profile

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Pamela G.