I went with these guys because they gave the best price. Posted my handset using the freepost address, wrote my ref. number and return address on the envelope and the second envelope inside for padding....which disappeared for 6 weeks. They took days to reply to my e-mails and asked me questions such as "did you put your contact details in with the phone". Er..yes. I have done this before. Over time the price quoted for my phone dropped from £21 to £10. It wasn't until I suggested contacting their regulatory companies that amazingly they 'found' my phone - the very next day - and gave the full £21 quoted. I'm not the suspicious type but.....?
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