Faultless - The only way to describe Worktop Express, from the initial web / email contact to get three samples of the worktop wood through to the two man delivery service bringing the six worktops that I ordered. Between the start and finish I had reason to speak twice with the office and both times to staff that understood what customer service is all about.
Having decided on the wood we wanted from the samples, I sketched up the layout showing the machining that we wanted and emailed the office the detail, getting a broken down price in return. A phone call later having clarified a couple of items and adding upstand as well, I placed my order for six oak worktops varying from 2 to 4 metres long, pre-oiled, with some machining already carried out and upstand to suit.
Within a few days I had received the CAD drawings (their interpretation of my sketches) as pdf files from Worktop Express, I checked and confirmed back to them so that my wooktops could now be manufactured.
I was kept informed of the expected delivery date with a confirmed delivery window received the day before delivery was made. The driver also phoning when 30 minutes away.
A faultless operation - and the worktops are exactly as expected and ordered!
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