I ordered a dvd bluray player which never arrived. You have to wait 28 days after the "dispatch" until you can email them (you can't phone, there is absolutely no way to contact them by phone, it's ridiculous). I emailed them twice after the 28 days, but nothing, so I opened a paypal dispute and still nothing. I only got a response when I started asking them on their facebook page and even then the replies I eventually got from CS were trying to fob me off. They basically slowed the process down by asking one question at a time and leaving a day between each reply from them. When they eventually asked if I wanted a refund I said yes and had to wait another day just to be told they were sending it to the "refund" department. I'm still very dubious as to if I will ever see my money again but I will just keep bugging them until I do. It seems they don't even bother sending items out (the big red flag was when they sent the dispatch invoice which was an unopenable attached file within the email) and then just hope customers get fed up of waiting and forget or can't be bothered to complain. I had seen all the bad reviews before ordering, but stupidly thought it would be ok because I've bought stuff in store before (although i should have learnt from that when TWO boxsets I bought had dvds that didn't work, and when you go to return them they just say "we can't refund because you might have broke it. i can clean it for you though"...very helpful...) I would seriously tell anyone not to buy anything from there, especially not online! If you are willing to risk losing a few quid then maybe try the games/dvds, but don't be stupid like I was and throw away a big chunk of money!
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