9flats.com

Clunky, but finally get a response on a cancelled booking

My first experience of 9flats is mediocre so far. I made a booking in London, but after I paid, the host then cancelled one of the days. So I had paid for a night I couldn't have.

9flats support suggested the host refund me in cash when I arrived in the UK in four months time. I said no, please with draw the credit charge from my card and issue the right charge, so I can book a hotel. They said yes. They were going to contact me when that was done and I could rebook for the right dates.

They didn't. Two weeks later 9flats had not withdrawn the credit card charge. It took another 3 emails to them and the host to get this happening. And another couple of emails to the host to rebook for the right dates. The final response from 9flats was the most professional but the others were fairly off-hand.

So the booking's through, but it was a pretty annoying experience. And it cost me $AUD35.00 because the exchange rate changed in the intervening weeks!