Thomas Heys´ profile
Reviews (2)
Tesco
Bad service - check you grocery receipts!
I writing this review to warn others to check there receipts after they go food shopping. I was a very loyal customer of Tesco, Food shopping, petrol, tesco direct and spent £1000s with them over the years. The last 6 months have been very bad, problems include, waiting in line for over 20 minutes on more than 1 occassion to pay for a sandwich at lunch time because they didnt have enough staff. Then I started to notice on my grocery receipts that their price charges were incorrect to what they advertise on the ticket. Unfortunately I had gone home before I read the receipt so couldnt go back and complain. 2nd occassion they charged me twice for the same item - missed it again. 3rd occassion they over charged me on washing powder by a whopping £8. Caught it this time in store after reviewing my receipt for 5 minutes before I left and got my money back. These 3 occassions happened 1 after the other. I dont trust Tesco anymore and have stopped using them as I dont have time to be cross referencing every single item against my receipt. You want to buy with confidence and know the price advertised is the price you are going to pay. This is a warning to others to make sure you check your receipts very carefully and in store. My experiences above are from using 2 different Tesco stores.
Myhermes
Hermes - No issues and good service with resolving problems
Ive read the poor reviews on here about Hermes and dont think they are fully fair. I was worried when I first started using them for my business after reading the reviews on here but costs matter. I have used them about 6 months and I send out about 20 parcels a week with them and only had 1 issue with delivery very early on. They actually delivered to the wrong address, after contacting there customer service, they got back to me quickly, the area manager tracked down the courier, re arranged delivery and problem solved..My customer was impressed in how quickly it was sorted. To be fair, companies do make mistakes but its how quickly they resolve them which is very important and they proved themselves with this particular issue. Ive given them 4 stars as they have just increased there prices in January.
Thomas Heys´ profile
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