Isabel Masschaele´s profile

Reviews (1)

INFURN.com

Thought they were trustfull but they are not

First I bought two beanbags XXL on their site and I got them very soon at home, so I was very pleased, then I ordered 6 panton chairs in Oktober 2012, I paid for them, but I'm still waiting to get them. They called me to tell me there was a delay until the beginning of januari. My first e-mail to customer service was answered, they told me there was a delay, that was end of januari. The chairs would be delivered end of januari, tomorrow we're march and I still don't have the chairs. I now wrote 4 mails to the support, but they don't answer. I don't know what will happen now.


We are now the 4th of april, I still haven't seen my chairs. Why do you make promises you can't keep. Your callcenter called me and insured me that I would get my chairs in the last week of March.

Stopinfurn.comand Eilard Jacobs found this review useful

28 February 2013

Reply from Designfurn LTD (infurn.com)

Good afternoon Mrs Isabel Masschaele,

With regard to your review, I have checked your order and also contacted you today by phone and confirmed the order status.

As discussed, we understand you have a issue with your mail server, and only one mail was received which was responded to in a correct manner.

I hope we have informed you sufficiently about your order.

Kind Regards
Mustafe - Customer Services Adviser - Infurn.

Isabel Masschaele´s profile

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Isabel Masschaele
Reviewer
1980
Gruitrode, United Kingdom

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