. They delivered my flowers to the wrong address. It was a little annoying but everyone makes mistakes. They then organised a re-delivery and sent them to the wrong address AGAIN. Their messaging system is ridiculous so it's impossible to have a proper conversation, and they don't have a phone number. In the end they offered me a refund but I asked them to instead just deliver the flowers. I didn't want my money back I just wanted them to deliver. They completely ignored me and eventually refunded the money (which is hardly compensation if they can't make good on delivering the flowers as well). Really disappointing, the fact that they have ignored my last messages also shows that they don't care about their customers. They can't deliver flowers and then they ignore you, which, in my book, makes them completely useless at what they do. I would have given them no stars if that was an option.
I am a complete novice at setting up a website, the guys at Pipeten have been fantastic, talking me through all the steps and helping me sort things out. I would be completely lost without them and they manage to explain everything really well -no question is too stupid! I have always left conversations with them feeling completely happy. Brilliant customer service -thanks so much!
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