Firstly let me know at 1pm on Valentines day that they would not be able to fulfill (which defeated the object and forced me to go to a local florist who gave me their last rose, but it was awesome!!), but would give me 50% back, and double the roses, and 50% off my next order (which I will not be using!!!). The roses then came the next day squashed in a box, with two bunches of 12 (very random), all closed. When I complained was told that the outer petals are for protection, and that they ship them to give the maximum time to last, and 2 weeks on 1 out of 24 actually opened.
AWFUL customer service, awful flowers, just plain awful. Pay the extra and support a local florist instead, totally worth it.
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