Ebookers

NEVER AGAIN

WENT TO EBOOKERS SITE I NEED A TICKET IN EMERGENCY AS FAMILY MEMBER PASSED AWAY. QUOTATION FOR AIR FARE PROVIDED MADE THE PAYMENT AND ALSO SPOKE TO THEIR MEMBER WHILE I WAS FILLING ALL THE DETAILS ON LINE.GREAT EVERY THING SEEMS OK I RECEIVE AN EMAIL STATING RESEVATION HAS BEEN MADE AWAITING TICKET NUMBER THIS APROX.23.55 ON SATURDAY EVENING THE FLIGHT IS @ 08.55 SUNDAY MORNING .EMAIL MENTIONED THAT IF THE FLIGHT IS LESS THAN 24HRS I NEED TO CONTACT CUSTOMER SERVICES IF I HAVENT RECEIVED THE TICKET NUMBER AFTER 20MINS OF RECEVING THIS EMAIL. I PHONED THEM AFTER ABOUT AN HOUR THE TOLD ME NOT TO WORRY I WILL RECIEVE IT WITHIN 2 HRS SO WAITED AND WAITED TILL ABOUT 0400HRS ON SUNDAY MORNING I PHONED BACK AND BANG THIS PERSON TOLD ME THAT WRONG PRICE WAS GIVEN TO ME AND THE AIR LINE HAS INCREASED THEIR PRICE I DID INFORM HIM THAT I WAS SPEAKING TO HIS COLLEGUE WHILE I WAS FILLING ALL THE DETAILS ONLINE......BUT NOTHING ....... I LEFT AT THAT AND PURCHASED THE TICKET FROM AIRPORT FOR THE SAME FLIGHT AND SAME CARRIER.....

NEVER AGAIN I WOULD NOT RECOMMEND EBOOKERS TO ANY ONE NOT EVEN MY ENEMIES.................VERY DISAPOINTED..........................

28 February 2013

Reply from ebookers.com

Dear Mr Khan - we are truly sorry to note the circumstances that arose particularly in light of the reason for your trip and apologise for any inconvenience caused.

Unfortunately we were not able to issue the ticket for your reservation as the fare expired during the period that you submitted your booking for processing and our systems attempt to issue the ticket.

Regards

ebookers team