Claire Arthur´s profile

Reviews (1)

XDP

Prompt & professional - no probs

Happy with the service. Driver was friendly & helpful, and things arrived very promptly (11am delivery and 36 hours after ordering). The bed/furniture company said that someone would phone in advance to confirm delivery day. Didn't happen (but perhaps their job not xdp's?) but luckily I was in anyway.
I found this page through Google whilst tracking my delivery online and was very nervous seeing all the bad experiences people have had so just wanted to reassure others waiting for deliveries that it's not all bad! My experience was very decent.

UPDATE:
Since leaving this review, I have opened the boxes to discover that the bed has arrived damaged. Not sure where in the chain of things this happened but I notice that the delivery guy propped the box against the wall in a way that concealed a visible mark on the cardboard box. Coincidence..? Not sure what to think. Really upset.

01 March 2013

Reply from xdp.co.uk

Claire, Thankyou so much for taking the time to post this review. I agree some of the reviews dont make good reading, unfortunatley what isnt reflected, is the postive results if they email sales@xdp.co.uk with details as requested, allowing it to be sorted as a matter of urgency. And as you have pointed out sometimes the error or lack of communication isnt down to XDP. Could i ask you to email sales@xdp.co.uk with the first part of you postcode, we can then pass this review onto the depot concern. Many thanks Jennifer

Im sorry to read your update, can you email sales@xdp.co.uk with your consignment number so we can look into this. Regards Jennifer

Claire Arthur´s profile

profile image of Claire Arthur
Claire Arthur
Reviewer
1984
Sheffield, United Kingdom

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