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John Lewis

Told to 'F' off and shouted at by delivery driver

"Shouted at and told to 'F'off by delivery driver John Lewis"

I purchased a £900 television to be delivered today the 28th february. I was working from home and received 2 missed calls from a random number and then the 3rd time (all the time my being on the phone) a message was left at 10.10am. At 10.28am I rang back to be greeted by a delivery driver who told myself his name was Mark by the following statement 'we can't find your house so it's tough, we can't deliver so you'll have to rebook'. Quite surprised I said 'pardon' and he repeated you've not rung us back we can't find you so tough you will have to rebook. I then said but I rang you back within 15 mins to which shouting he told me this call is over and hung up the phone. Obviously I rang back and asked for his name and eventually he told me it was 'Mark' I then asked for his surname and he told me to 'f'off I'm not giving you that and proceeded to put the phone down again.I tried to ring back and the call was rejected.

I then proceeded to ring up customer services and ask to speak with the duty depot manager who would be responsible for this individual and was told by customer services they won't speak with you, the product won't be delivered today. No apology, no asking to speak with myself concerned about how I'd been spoken to by one of his staff, nothing. It's an utter disgrace.

I am absolutely flabbergasted by how rudely I was spoken to, how poor the service was and I didn't realise it was my responsibility to guide the drivers in. We have had numerous deliveries to our home from lots of other companies, we live in a small market town with a geographical postcode, in a close and in my 40 years I have never ever been spoken to in such an abusive and rude manner.

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Jonathan Lewis
United Kingdom