Daphne Bateman´s profile

Reviews (1)

Homebase

Oh how they procrastinate on delivery

I have got to agree with everything in the previous post. They were very quick to take payment with quite a large order but very slow to deliver. I went to the Bromborugh store to order, was given the wrong number of handles required and then had to wait ages to take delivery. When the furniture was put together, one of the door fronts was damaged (which was replaced quite quickly for Homebase), but the number of handles were short. I ordered 4 handles on 19/2, had to pay another delivery charge of £8.95 and was told today 28/2 (9 days later) that they were being delivered on 19/3, although the confirmation email stated within 5 days!! On me remonstrating, the young girl changed it to a small van date which brought it to a week earlier. I was still not happy with this so I complained to the Delivery Manager who said he could do nothing about it, the delivery date was 11/3, but he would refund the delivery charge. How frustrating. So I have to wait another 2 weeks for the bedroom to be completed. Would not recommend Homebase simply on the delivery service

Colin D found this review useful

Daphne Bateman´s profile

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Daphne Bateman
Reviewer
1948
Chester, United Kingdom

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