I decided to surprise my girlfriend on valentines day with a dozen red roses and a box of cholcolates from debenhams. She was away at her parents so was not expecting them but she called me on the 13th FEB to thank me for them?? Who delievers flowers the day before valentines day?? Not only that, there was no sign of the chocolates either. When I called to complain I was on hold for around 15 mins and when I did get to speak to someone I was told I had to put my complaint in writing in an e mai,l so I did. More than a week went by and I heard nothing so called them again. This time a lady promised to sort out a full refund and send a complimentry bouquet of flowers which arrived the next day. Well that was a week ago and still no sign of my refund. Utter COWBOYS. I expected much better from a company like this.
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