Mandy Hessing´s profile

Reviews (3)

Discount Supplements

Bad service all round

Twice I have called this company and sent pictures of 'out of date' product. They have broken the Sale go goods act! I ordered energy bars back in September, and these bars were BBD was march 2013! On both accounts I was told "very sorry I'll pass this to our stock control department". Would not recommend this site, based on service to date.

David Nordmand found this review useful

30 December 2013

Reply from www.discount-supplements.co.uk

Hello Mandy, we completely empathise with your situation and apologise for the inconvenience this has caused you. It seems old stock has somehow merged with the new and obviously been sent to you. This is not the norm and naturally we will reimburse you and offer a discount for any future orders (should you choose to order again). Kind regards.

Hello Mandy, since your 1 star review we later noticed that all was refunded shortly after your notifying us in the first instance. We hope this resolution was acceptable and that you have a great 2014.

Yourfloorsanddoors

Awful, awful do not trust them!!

We ordered a hand scraped oak flooring in October 2012. Delivered fine. Although once we moved the boxes in from the drive we noticed about 5 boxes were damaged and so was the flooring. Also when we opened a uple of boxes and saw the floor, it was a laminated floor, not what we expected. I telephoned them and told them my problem and I would like to return the floor. Arranged date for the pick up- which failed to arrived, arranged a second date after talking to a young lad as the manager was not available, again failed to arrive. Third date- another phone call to a young lad, was successful, and I was told our refund would be given as soon as they received the floor. In total this took about two weeks. After 4 days our refund hadn't been paid, so another phone call, to the manager ( so he told me) and I asked for our refund (£904). He said it will be done immediately. Another 3 days- nothing. Consequently I had to start small claims proceedings against them. I had to track down the courier, who was a third party, as I had no reference numbers this was problematic. Thankfully for a very nice lady who did help me, tracked the courier via my original number when the floor was first delivered. I started proceedings, within a day of receiving the summons, I got a call they manager, asking why I was taking them to court? Which was sheer cheek!! They did pay our refund , but it took 10 weeks of stress and worry. How many other people have they done this too? A very bad company, I would not recommend this company to anyone.

Pet Supermarket

good prompt service

Item was in stock and on a special offer, hence why i ordered. Only took a couple of days for the delivery to arrive.

Mandy Hessing´s profile

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Mandy Hessing
Reviewer
Female, 1963
Chelmsford, United Kingdom

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