I ordered my items over the phone,since I wanted to confirm the exact item for the weight of my 4 dogs. The pharmacy lady was helpful and knowledgeable regarding the products. Moreover, once ordered even though the prescription had to be received before dispatching the item, the whole process was very swift and easy. Thankyou.
We ordered a 12'x 8' contemporary summerhouse with side shed. What attracted us was the height of the whole construction and doors. Moreover, the most fabulous point was that this summerhouse opened all the way across the front. Wow! Sadly, Waltons have completely changed the design, reducing the height of the whole thing, now the sun does not come in, the doors are also reduced in height so anyone over 5' 8" will smash their head.... That's us!! It is a liability. As for the summerhouse opening fully across the whole frontage, it doesn't ..... Where we expected the single door to be, is now a fixed wooden panel! Yep, you sit in your summerhouse staring at a wooden panel! So, so disappointing. I contacted Waltons immediately and they were initially very helpful. That changed very quickly and they have refused to take the item back or give a refund. We paid over £1,350 including installation. Now we have a dreadful battle on our hands and are left with a summerhouse in our garden we cannot use and do not want. My biggest mistake was not telling the fitters to take it down and return it to Waltons. Waltons have also changed the photos on the website for this item. Shame they didn't just tell us before we brought it that they have changed the design and measurements. Too quick to take our money, shame on you Waltons. June 17th, after a fair bit of grief, Waltons have agreed to give a full refund and dismantle and collect the summerhouse. Today I received my refund and the summerhouse was collected. Thankyou for doing the right thing in the end Waltons.
I was amazed at how quickly these people got visual examples emailed to me. I said what I wanted, within 15 minutes an email arrived with four choices. I phoned through my choice, paid, and my slate house sign was delivered on exactly the day I was told it would be. You can't ask for more than that. However Atlantic also check that you have received you item and with a 'thank you'. Well, thank you Atlantic we are most pleased with our new house sign.
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