Shereen Girgis´ profile

Reviews (1)

Worktop Express

my worktop was £500 and nothing like it should be

very unhappy as i have bought and now will be selling my worktop as its red instead of stave wenge . and no one from worktop express would even bother to come and look at it .wont ever be using them again as dont think my worktops stave wenge its wenge,which is 100 pound and something cheaper.the only good thing was the cuts and they nvr sanded or treated the bottom of my surface.

18 March 2013

Reply from

Dear Shereen,

Thank you for your feedback.

When you had reported your concerns regarding the worktop, we consulted our quality check paperwork and also reviewed photographs from yourself to confirm that the worktop you had received was Full Stave Wenge as ordered. This can be confirmed by the colour, grain pattern, and the size of the staves, which are 90mm wide and run the full length of the worktop, rather than the standard Wenge which has 40mm wide staves which vary in length and are finger-joined to create the worktop.

All worktops will appear initially lighter until they have matured and received several maintenance coats of Rustins Danish Oil, and the full process for maturation can take up to 6 months. We have assured you that the worktop will darken after installation and when it has received further coats of oil, which are recommended every 6-10 weeks for the first year, then less regularly from then on.

We do not send representatives to view worktops as it is not necessary, as both the photographs from yourself and the pre-despatch quality inspection paperwork confirms that the timber you have received is the timber you had ordered. This also confirms that the worktop has received the correct pre-oiling on both the top, bottom and all sides.

If you wish to discuss this further, please do not hesitate to contact our dedicated customer support team.

Best regards,

Vickie Cannam
Worktop Express
0845 22 22 644

Shereen Girgis´ profile

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Shereen Girgis
United Kingdom