Mrs lynn ware´s profile

Reviews (3)

Essential Travel

Annoyed

Thought this was a good deal, paid extra to have the documents sent to me, they have not arrived before the departure date, should be made clear if they can not be sent in time,

30 July 2013

Reply from Essential Travel Ltd

Dear Mrs Lynn Ware

We're very sorry to hear about your travel documents not arriving on time.

While this is rare, the documents may have gotten lost in the post. As a token of sincere apology for the inconvenience caused, we're refunding the cost of the postage and would like to offer you a 10% discount on your next purchase.

Should you require any assistance or would like to redeem your discount, please email us at customerservices@essentialtravel.co.uk or give us a call on 0845 803 5434.

Wishing you a wonderful holiday.

Kind regards,
Essential Travel

Wren Living

'WOW' is what I wanted' WOW' is what I got

I was really looking forward to having a new kitchen, we went to the showroom and looked at the displays, it was really helpful to see how things looked and worked, it really helped us to decide what we wanted from our new kitchen. Paul helped us to design the layout and was really helpful with suggestions, it was great to see it on the plan.
We were all set then we had a change to the layout but it was no problem, Paul re did the plan and adjustments for the cupboards, then just when we thought we were all sorted I realised I did not like the work top I had chosen, again this was no problem, Paul altered plan again!
The order went through, a couple of days later a beautiful display of flowers arrived from wren thanking us for the order, a lovely gesture.
The kitchen arrived on time, delivery men were really good, there was a door missing but there was a note taped to the packaging letting us know it was to follow( which it Did within 7 days), we were short of a couple of soft close fittings, I rang Paul and he sorted immediately.
All now finished and I am very happy with my kitchen and the service provided by wren, especially Paul the salesman.

IronmongeryDirect

Excellent

Great range of products, quick delivery, good website and as you have sent me a catalogue,thank you, will definitely buy from you again and recommend you to others

Mrs lynn ware´s profile

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Mrs lynn ware
Reviewer
United Kingdom

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