Cash for phones has now had my phone for almost 4 weeks with no payment, I wait with baited breath on if the payment will ever reach my account, I have now been told it will go in by the 18th, over a month after I originally sent my phone in, if I could give them 0 out of 5 I would.
Had an email through saying my money has been paid, but no money showing in my account after 5 days, banks take a max of 2 days to process payments so compnay is holding my money for some reason, they are down right thieves.
Still no money in my account have now been waiting 6 days and rung them up today they haven't even started the payment process so they said it will be updated today and then take another 7 days to pay.
I posted my phone two weeks ago so its looking like the company takes a min of 3 weeks to pay as standard
Still No Money in my account, their TV Advert and website states 24 hours after receiving my phone or up to 3 days they have now had my phone for over a week!!!
****UPDATE****: Have called them today and miraculously one of the customer service ladies went to the warehouse checked the phone and has now offered me 130 which is closer to my quote (how did they get it so wrong in the first place)!!!. The lady on the phone was brilliant and was very helpful, this business should be praising them as they are picking up the pieces of what is an awful company. They have now said it will take up to 10 days for my payment to go through (the site says 3 days). Again mis- information.
Will update my review according once my money gets paid.
After reading some of the reviews below I am warning cash for phones if I don't receive my money within the next 10 days I will taking this to a small claims court and writing to trading standards about my experience.
***My advice is if you have been given a bad price ring them up and get re-quoted, it is obviously to me now that there are people behind the scenes automatically giving the lowest price possible for phones and probably not even checking them to save themselves time and money.****
I recently sent in my samsung galaxy s2 and after the site said they would give me 143.00 for the phone they have revised their quote to 56.00 because of what they say is excessive wear and tear, apart from a few minor scuffs there is nothing worng with the phone, should have used envirophone like I normally do as they give a gauranteed price. Now to get my phone back they are demanding 8.00, I will still get more money though getting it sent back and going through envirophone.
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