I needed a big dog ramp quickly for my Newf, who was going in for TPLO surgery, and for my aging Lab. Neil was very helpful with my questions. He also was completely great about handling my location (outside the UK) billing address (UK) and delivery address (different UK location)--and seamlessly got it all juggled and out to the delivery company on the same day. The order (for ramp plus two different kinds of kibble) involved questions, explanations, a delivery-instructions mixup on my end, and nothing but unflappable good humour on Neil's end. This was my first exposure to Big Dog World. But I quickly became a loyal customer, and will definitely be taking my pet money to Big Dog World again. Super job and exceptional service!
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