I purchased a pair of wellies from them and was entitled to a discount of 10% as it was a first time purchase. The wellies came up big, so I exchanged them for a smaller pair. Marisota then refunded me the initial amount paid and issued a credit note for the full amount (no 10% discount this time round). After various wranglings with their customer service, which was appalling, I returned the wellies and asked for a full refund. The next thing I know they re-sent me the wellies, this time without a return postage label, so I rang them and told them that if they wanted the wellies they should arrange for them to be collected and left it on a cupboard in my porch. From that date, it took them over a week to engage a courier to collect and then failed to tell the courier where the item was, so he passed by my home several times whilst I was at work. I called the courier and explained where the wellies were and they were eventually collected. I went onto my Marisota account to check that the return had register only to see that they are trying to charge me £3 for a late return!!! It goes without saying that they have not notified me of this charge whether by phone or email.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook