TopCashBack

4 Months for Cashback to be "Payable"

The whole reason I joined TopCashBack rather than QuidCo was their promise to pay cashback quickly. I spent quite a bit of money via TCB over the Christmas period, and guess what... my cashback is only just being paid to me now 4 months later, with some of it still outstanding.

It's a great idea and it's nice to get money back on my transactions etc. so I can't complain too much - but why make a statement that you have no intention of sticking to?

23 April 2013

Reply from Topcashback

Hi John,

Thanks for your post.

We try to provide a clear indication as to when a transaction will be payable by showing an 'estimated payment speed'. You can view this by going to earnings and clicking on cashback by date. This is just an estimate and it can take a little longer at times. I would say that the average estimated payment speed would be around 3 months.

We have recently introduced 'faster paying' merchants which can be identified by a green banner below a participating merchant's logo.

I hope that this helps.

Best wishes,
John

Trustpilot

No Response to Complaint & Keep Re-Posting Invalid Review on our Company Page

Quite simply the worst customer service I have experienced in my position as Business Development Manager for www.outdoorkit.co.uk. You only need to look at how many 1 Star reviews they have to understand just how hypocritical this company is; they offer the chance to rate other companies service and yet offer a woeful service themselves. They are not remotely interested in fairness, and even try to wash their hands of it in their T's & C's!!!

I have contested a TOTALLY unjust review twice, and both times it has been re-posted despite all the supporting materials being provided by myself, including all email trails to and from the "customer" (who used a fake name and has also described every part of the process incorrectly). The second time I contested it I requested a phonecall from someone, but never even got an email. Ironically our renewal was due in the middle of this process, so our "account manager" was more than happy to take our money for another year but "does not deal with reviews". Useless.

Disappointed, under valued, angry... Trustpilot fill us ALL here with more than just these 3 emotions but I am sick of talking about them now. The icing on the cake will be when they remove this review for some reason or another. BE WARNED.

Lasse Jensen, B, K Redgate, John Vickery, Alexander Taoand Cap Dawgson found this review useful

13 December 2012

Reply from Trustpilot

Hi John,

Thanks for your review. We are of course disappointed that you think we are not interested in fairness. Like we wrote you earlier, we can't take party in the case that the customer and the company don't agree on the course of events. Our user guidelines (which you can read under our Terms & Conditions here > http://www.trustpilot.co.uk/terms) say that Trustpilot cannot delete reviews in that case as it is not possible for us to know who is right or wrong. As long as the customer has made a purchase that can be verified, he/she is then able to leave a review. Removing that review would not be fair for the customer, regardless of the content (as long as it doesn't breach our review guidelines of course).
The only advice I can give you is to answer politely to your customer in order to try to resolve the issue or at least show to your other customers your goodwill, so that they can make their own opinion.
Kind regards,
Bertrand Carton
Trustpilot

Garmin

Superb product, no reply to email but good on the phone

I have owned a Garmin Nuvi 370 in-car sat-nav for about 3 years now, and it has always worked very well and I would score the product easily 5/5.

The only problem I had was when I downloaded an update for my Europe map, only for my unit to then start asking for "State/Province" when I wanted to choose a destination. Being outside the US, this rendered the device effectively unusable.

I emailed Garmin UK and Garmin USA support, and never received a reply from either despite being told via automated reply I would hear back within 3 working days. Fearing the worst, I called them during my lunchbreak (as their phones are only open 9am - 5.30pm) and spoke to a girl called Gosia at Garmin Europe. She identified the problem immediately (the Nuvi 370 has 2gb memory, the full updated Europe map is 3gb and therefore couldn't fit). She also told me how to break the full Europe map down into sections using the install options during download of the updated map, and how to pick and choose which countries' maps to add to my device, allowing it to fit. On top of this she emailed me a PDF file with all the instructions of what I needed to do. My sat-nav now works perfectly again, with updated maps!

I have given Garmin 4/5 purely because they didn't respond to my emails to support. I would score Gosia 5/5, and the product 5/5, and would definitely buy Garmin again in the future.

Seatwave

Great Service

I have bought and sold tickets with these guys, and never had a problem. When selling tickets they even arrange a UPS collection from your door to collect them. They make it very clear what type of tickets you're buying too, and how quickly you will get them. You can even look at a "virtual view" of what the stage will look like from your seat! Awesome.

Claire Best found this review useful