Ye Jin´s profile

Reviews (1)

viagogo

fake ticket! helpless help line!

booked the tichet throught viagogo for Macbath and the ticket is fake. the web said 100% guarentee but for what? you can not claim money back after the time of the show but how can you know the ticket is fake if you are not going there? email the "contact us" but who knows how long i got the replied. tried the help line number but no customer servise just machine repeating your ticket detail. no place on website to leave negative review to prevent somebody else become victim.

DO NOT BUY TICKET THROUGH VIAGOGO AT LEAST NOT FOR MACBETH!!!

01 March 2013

Reply from Viagogo

Hi Ye Jin,

We sincerely apologize for the problems you experienced with our customer service. We are constantly looking for ways to improve our customer services, in particular peak volume times for live events.

Buyers are guaranteed to get the tickets they paid for in time for the event. In the rare instance that a problem arises, viagogo will provide similar or better tickets, or in the worst case a full refund.

Please provide us with any proof of being denied entry by the event organizers and also your transaction ID. A team will investigate and a full refund will be issued when approved. Please send proof to customermail@viagogo.com.

Thanks.
The viagogo team

Ye Jin´s profile

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Ye Jin
Reviewer
1985
Crewkerne, United Kingdom

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