Selcuk Bengin´s profile

Reviews (1)

Sky-Tours

Not Sure about the company - Not convinced

1st Post- I purchased the ticket today, and it has been 5 hours so far and still I did not get the E-Ticket. I opened an support ticket and it said, an e-mail has been sent about support but I did not get it too, also I checked my Junk E-Mail etc. I have never seen this kind of business, all the time i get my E-Ticket straight away. I hope this will be sorted out soon, because however cheap they say we pay a lot of money.

Edit - I got my ticket, but I have to say, to get things done, need to post here, and need to issue a ticket. And your web-site is not easy to use and your support system is not good. When we see all reviews here mostly good but for the bad ones they need assistance from here. Anyway, thanks for help, but you need more things to improve. Good luck.

01 March 2013

Reply from Sky-Tours

Dear Mr. Bengin,

thank you for your message. We received your support ticket and our customer support team has replied to it in less than one hour. We cannot find any glitch in our e-mail system as it looks the reply has been posted correctly to your e-mail address. I copy you this reply:

"01/03/2013 11:58 am Mrs. De Ofonte
Dear Sir/Madam,

Please be advised that we received your reservation and it is still on queue for ticketing. Ticket issuance may take 3-21 hours after your reservation as we still need to do some quality check. Rest assured that a copy of your ticket/s will be sent via email once issued.

Should you have further questions, please feel free to let me know and would be glad to assist you.

Thank you.
Best regards,
Customer Support"

As advised in our website, we do not issue the tickets right away. One of our Travel Agents makes sure that everything is okay and after this control we issue. Depending on our workload this can take between 3 to 21 hours after we confirmed your booking initially.
See more at: https://www.sky-tours.com/info.php?what=faq#sthash.JkJrSb7t.dpuf

Your ticket has been issued now and a confirmation e-mail with the e-ticket has been sent, hope you can see it. Thank you for choosing us for your trac¡vel plans anyway.

Best regards

Elisabeth




Selcuk Bengin´s profile

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Selcuk Bengin
Reviewer
1982
Brisbane, Australia

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