I was initially a loyal three customer and I have spent hundreds of pounds on their contracts and pay as you go services. I had purchased sims for ipad, iphone and had 4 contracts with them. But when I was in three store to have a new contract for iphone they have promised me that they would unlock it straight away just because I am a existing and loyal customer. After I have signed into the contract and call customer service to unlock my phone they have utterly denied it. And even customer service guys bashed against the guys who work in the high street store.
And they have said that high street stores are deceiving customer by giving unclear and false information to get them into their contracts. I have chosen to go ahead with third party unlocking service and hope not to be nagged by their customer service guys who doesn't even speak proper english in the first place.
For people who are considering to have contract with Three, I do recommend not to. And just go with T mobile or Virgin media because they have better customer service and same range of products.
Be not intimidated by their top notch worst customer service nightmare.
I give it one star because there is no ''quarter star'' option.
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