I ordered and paid in full for a set of Balmoral side tables on 28/7 and was told that delivery would take place in 9 weeks.
When the date was due, I emailed to check on delivery and when I got no response after a few days, contacted them again. After a week I sent another email cancelling the order and requesting a full refund.
Today I received a call from the delivery company with a delivery date but I told them I had cancelled the order.
Laura Ashley then called and they guessed that the reason I'd had no response was a backlog of emails due to sickness and holidays! Also that the 9 weeks delivery date was flexible and they really pushed for me to take delivery but, enough is enough.
Any decent company would have the courtesy to let you know if there was a problem with answering emails within an acceptable time frame or if delivery was going to be late. Rubbish customer service.
There are far better bathroom companies around and I'd advise you to use them rather than this shoddy outfit. Firstbathrooms claim to offer free delivery to ALL orders over £250, as highlighted on their website. This tricked me into spending considerable time on their site ordering products. It is not until a much later stage that the 'rip off Scotland' element comes in and there is an extra delivery charge. By that time, I'd spent too much time on the site and needed products so I went ahead.
I then started looking to see if this was fair trading and, lo and behold, Trading Standards informed me that they considered this a misleading omission and therefore possibly CRIMINAL. I requested that the delivery charge was refunded but of course got nowhere so I cancelled the order and am now told that it will take up to 30 days to refund my money, over £600! I shall now leave it to Trading Standards to deal with. I took my business elsewhere, to Victoria Plumb who are streets ahead of Firstbathrooms.
The website claims free delivery and does not state that there are exceptions to this until you have spent time on the site and go to the basket. The the 'rip off Scotland' element comes in. I tried to resolve this with them directly under a breach of Consumer Protection Regulations ( a misleading omission on the front page of the website) but they would not address any of my issues. Trading Standards consider a misleading omission to be a potentially criminal issue so I will let them sort it out - and take my business elsewhere in the future.
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