Audrey Lichfield´s profile

Reviews (1)

DFS Furniture

Salespeople and Managers Simply Lie To Get a Sale

We purchased two sofas and a foot stool from DFS in Glasgow (London Road) My wife and I specifically asked the saleswoman who sold us it if we could return the footstool after it arrived as we were unsure if it would look ok in our lounge. We were told yes, we would be able to at least exchange it for a credit Fair enough we thought as we could easily have spent another £1000 later in the store.

When the two sofas and footstool were in just a day, we decided that the footstool wasn't working so I contacted the store to arrange a credit NOT even a refund.

They refused point blank to accept the footstool back despite the aforementioned agreement and seem quite happy in the knowlege that their staff are allowed to lie to customers in order to get a sale.

I wish I'd researched this company before buying the goods, it's clear that they are a bunch of shysters.

Fortunately we taped the sales conversation on my iPhone so it looks like it's a trip to my lawyer with that.

My advice, shop elsewhere, don't give these cheats the satisfaction of ripping you off.

25 November 2013

Reply from DFS


I am really disappointed to read about the issues you experienced with your local DFS store.

I am sorry that the store could not resolve this for you and if you still have concerns please call me on 01302 330 365.

Kind regards

Customer Service - DFS

Audrey Lichfield´s profile

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Audrey Lichfield
United Kingdom