Malc Jennings´ profile

Reviews (1)

HiFix

Problematic

Had a bit of trouble with miscommunication and had to shop elsewhere because of it, missing two days (unpaid) off work on both occasions the sales team said the items would be out for delivery and then discovered they couldn't find them in stock.

After contacting Frank (details available on this page) and receiving an apology for the way it was dealt with, I have decided to revise this review. I was assured this wouldn't happen again in the future.

23 April 2013

Reply from Hi Fi Excellence Ltd

We hold our hands up to this and would like to apologies again for the inconvenience, the problem in the delay was caused by a miss-count of stock. Further to a telephone call to Mr Jennings we have changed our process to accommodate should a similar problem occur in the future. We do take these issues very seriously and feel very bad in letting you down. As a gesture of goodwill please contact Mark who will offer a 10% discount off your next order.

Frank Harvey

Malc Jennings´ profile

profile image of Malc Jennings
Malc Jennings
Reviewer
Male, 1978
United Kingdom

About