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I really wouldn't bother with BeautyBay - huge let down

Having purchased an item from them and paid EXTRA for next day delivery as it was a gift and I also wanted to receive 2 deluxe samples for myself (cheeky, I know!). When the delivery arrived the next day, it was the WRONG item which was heavily damaged, yet from the same brand and my deluxe samples ended up being 1 mini (uninteresting) sample!!! I repeatedly emailed their customer service to raise the query of their mistake. Instead, they fobbed me off with an unhelpful response. I needed the product for today to give as a gift and as a result, I have nothing to give! Thanks ever so much Beautybay.

04 March 2013

Reply from BeautyBay.com


Thanks for your feedback. I'm sorry to hear that you received a wrong item. I can see that Customer Services did contact you on the 27th to assist you with this. I've asked a member of the team to contact you again today.

Kind regards,

The BeautyBay.com Team

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United Kingdom