we bought a product, paid for it and instantly received a confirmation e-mail to acknowledge our purchase, we then got another e-mail to let us know exactly when our product was going to be delivered with claer instructions on what to do if we wouldn't be in, on the morning of delivery i got a text message to say the delivery would be made within a certain hour - and it was! fantastic from start to finish. just not tested the product as it's a gift.
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