I had been in communication with Mikele at the company prior to Christmas, for a suit for myself and 5 suits for my groomsman. I had told them that I want all my suits made in a light grey colour. Finally found the right colour (WICKFORD) and after Christmas contacted their customer service again. This time Alice Cretanu got back to me, she said that they would honor the discount for my/groomsman suits that I had discussed with Mikele at 15%. I got my suit made and received it for which I was happy.
That's when things got bad. I had waited to receive my suit before telling my groomsman to order their suits because if it turned out not to fit, or there was any problems I didn't want them to have to pay and go through the hassel of dealing with it. My groomsman couldn't find the same material that I had ordered when they went to put their own order in. I contacted Alice who said that she would look into it and that she didn't know when they would get more fabric in and that I should wait because they should be getting it in soon. I waited for over 3 weeks with my wedding date coming up. I contacted her back again asking when we could put the order in. I even had all the orders pending but under a different material because the moment that it became available I wanted to get the orders in.
Finally I told Alice that we need to get the same material, I can't have a wedding where I'm wearing something completely different to what my groomsman are wearing. She said that she would look into it. I discussed this with my fiance and she said that we could pick a different fabric (HAWAII) instead as long as Alice would replace the other suit that I had already bought. I contacted Alice back and said that we would be willing to change the fabric to HAWAII if she would make my suit again and I would send her my other suit back - so I'm not asking for a free suit just one made in the same fabric that they are making the groomsmans suits in. BUT I said that I would still prefer for her to get the original WICKFORD material if possible. Alice ignored my last request and said that she would have all the suits made in HAWAII material. I said, alright if that's the way that you want to go, then I want my suit remade and I will send you back the other suit.
I got a reply from Alice saying that they have processed 2 out of my groomsmans suits and that they will NOT make me another suit (even if I return the first one) if I don't pay for it.
I have asked them to call me repeatedly to discuss this, or provide me with a phone number and I will call them. NO ANSWER. I have been ignored. I am now forced to pay another $300 for a suit when I have already paid for one and told them months ahead that I am ordering these suits for my wedding. I was not told till after I had ordered and already received my original suit that they were out of the material, given my communication with them I would have thought they would have at least said, "sir the material you ordered for your suit is in low supply, we don't know when we will get another roll in, but here are some alternative materials..." NO. I GOT NO COMMUNICATION. It seems that they are more than willing to take your money, and once they have it they have it they move on to the next person. I am absolutely disgusted with these people.
I will be writing a review of them and my experience in the local newspaper I work for. While I don't work for the fashion department, I will ask my colleague to relay my story about these so called "tailors". We are not rich, I wanted to look nice for my wedding, now I am stuck having to pay for another suit. $300 that could have been spent on something else to make our day special is now being spent on something redundant. With the amount of money they have made off of us, and considering that the suits are made in China and not Europe as their website would have you believe, the overhead for this business should be able to absorb the cost for making an additional suit specially when they will be getting the other one back.
NEVER EVER GOING WITH THIS COMPANY AGAIN. I AM TRULY ANGRY.
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