Sarah´s profile

Reviews (2)

Animed Direct

Slow despatch

When ordered was told 24hr despatch. Took 3 days.

16 October 2013

Reply from Animed Direct

Good Afternoon

Thank you for taking the time to review our service, we welcome all feedback from our customers.

As a company we aim to despatch within 24 hours, however, our standard timescale is 1 - 3 working days. This timescale cannot be reduced, however, to speed things up you can always select our Express Delivery option which provides next working day delivery after despatch.

Since you placed your order online I am unable to determine how you received the information regarding a definite 24 hour despatch, however, if you can let me know via email to support@animeddirect.co.uk I can investigate fully for you.

Kind Regards

Carly

Vets Food World

Quick delivery but a pain as signature needed

Delivery was quick. Communication was good. However, they took no notice of the delivery instructions I left when placing the order. I know these were received ok as it was in my email confirmation. However, I was out when they delivered. They didn't leave it in the safe place I had specified. So I had to re-arrange delivery. Ironically, to the safe place I had told them to leave it in in the first place!

04 March 2013

Reply from Vets Food World

Sarah,

All customer notes are automatically assigned to the order on checkout, these are then sent directly to Fed Ex who apply the customer note delivery stickers on to the parcels when we send them to to sorting depot.
Unfortunately it looks like the customer note was never printed off and attached at the Fed Ex depot.

We apologise for any inconvenience caused.

Kind Regards

Vets Food World

Sarah´s profile

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Sarah
Reviewer
United States

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