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Reviews (1)

Lowcostholidays

Avoid! My biggest mistake was giving lowcost holidays the benefit of the doubt!!!

We booked a holiday to Florida via lowcost holidays when we arrived low cost holidays hadn't even confirmed our reservation with the hotel the hotel let us check in as we had all our documentation to prove the we have paid for the hotel via low cost holiday fast forward 5months, we are now out of pocket because the hotel contacted low cost holidays to get the money for our booking which they have refused to pay as low cost holidays, are saying they have never heard of us before so the hotel has charged my credit card for our stay back in October even though we paid low cost for the accommodation,so we have paid twice for our holiday and low cost have stolen our money regardless of the proof and booking references we have from low cost we are out of pocket! (Pay cheap pay Twice) My warning never ever compromise quality over cost!!!!

02 March 2013

Reply from Lowcostholidays

Good Morning Stephen,

We are sorry that this situation has occurred and we would like the opportunity to look into this further for you, as you certainly should not be charged twice for your hotel booking.

We can appreciate your frustration with this and would like to ask for you to send an email to Onlineanswers@lowcostholidays.com and include your booking reference, to enable us to look into this for you.

Once we have received your booking reference, we shall be sure to liaise with any necessary suppliers along with the hotel to resolve this for you.

Many Thanks.

Abi 03/02/2013 @ 10:45

Stephen Rawlings´ profile

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Stephen Rawlings
Reviewer
1988
Gloucester, United Kingdom

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