It is a ripoff company with shocking professional standards around customer service and support. Was a customer for abt 2 years. Once the contract ended, I changed the number to another provider. They said they will cancel. But inspite of repeated reminders, they kept charging me for more than 6 months. I lost about 180 GBP to them before after a lot of harassment etc they finally cancelled my account. So much for me being a loyal customer to tmobile for the last five years.
Their customer service is shocking. The agents patronize you. All i can say is this is the worst company to have a cellphone contract with. Cant recommend others because i havent tried them (am in the lookout for an alternate provider). But a piece of hard-learned experience from my end is that - Please avoid tmobile like the plague even if you get good deals from them. They will take the money from you anyways at the end of the contract.. (they will get you one way or the other :()
I have anyways now raised the issue with the respective redressal forums. Let us see where it takes us
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