Mattressman

very helpful when purchasing but service of sakes team when i had an issue appalling

No instructions sent with bed. Called on a Saturday and pressed 2 for customer service, on hold for 10 mins then got through to very rude girl in sales team who said nothing could be done til customer service were open Monday, why gave option for them if not open? Girl didn't even apologise. Customer service called me Monday and emailed instructions through, she at least was helpful. Maybe sales staff should be trained better on how to deal with customer complaints!!

04 March 2013

Reply from Mattressman

Dear Miss Clarke,

Thank you for your feedback and for shopping with Mattressman.

I apologise for any problems that you have had and for any unprofessionalism from any staff member here. I will respond to your review again once all calls to our sales team have been located and the relevant employees spoken with.

Kind regards

Customer service manager