Jennings Ford

Poor customer service.

I found Jennings to be very poor with regard to customer service. My car was sent to the body shop by my insurers after being bumped in the town centre. I have had problems with a rust spot around the rear wiper which Jennings said was "General wear and tear" when I took it to them just 2 months out of warranty after purchasing my car from them. As the car needed a new door and respraying I asked them to price the troublesome rust spot so I could consider having it done at the same time as the repair. Mark from the bodyshop quoted £649 for a new boot and £375 for a repair kit as Ford "know this is a problem with your car" They blatantly avoided responsibility during my initial enquiry and saw me as an opportunity to make money this time. Will never buy from them or have a repair done again.