I ordered a nice bottle of wine to be delivered to a friend as a surprise gift, in Baltimore. Despite requesting (as per their delivery instructions) to send my friend an email with delivery details, I received an email stating that the ordered had been delivered (2 weeks after the order). However, upon checking the tracking details, it was signed for by someone completely different. My friend confirmed that they had not received the wine after I reluctantly asked. So as well as the surprise being ruined, my friend then had to get involved with the dispute with Wine.com, who promised to investigate and ring us back. After one week they hadn't phoned or emailed either myself or my friend, so I had to chase, where no record was found of the missing item. This has now gone on for over a month... Wine.com are insisting that they need to speak to my friend to verify the address, despite her having spoken to them twice. On top of all of this, they had the audacity to charge me over $50 subscription fee!! Now I can't get hold of anyone in Customer Services. Absolutely shocking service, the worse I have ever experienced with any company. Avoid them.
We had to have a parcel collected from a customer, so booked using the Interparcel standard service. On the scheduled day for collection, our customer took the day off work, but there was no sign from UPS (whom Interparcel use as their chosen carrier). I assured the customer that UPS would try again on the Monday, so customer once again took the day off work... no sign of UPS. Upon raising this issue with Interparcel on the Monday evening I had a delayed email on the Tuesday morning stating that I would be updated... At midday I got impatient and phoned their Customer Services team (again) and got a very unhelpful girl on the phone who said they would not expedite any collection and "could not guarantee anything" - so I found myself without any support from Interparcel, having to compensate our customer for taking 2 and half days off work, and still without a collection seemingly booked. I understand things go wrong from time to time, but it is a measure of a company and their customer care in the way in which they resolve issues. On this experience, I won't be using or recommending Interparcel
Awardboard Sharon Evison found this review useful
The best of the best, forget the rest....
We had been struggling with our Magento stores for several weeks, with site performance struggling and our server crashing two or three times a day. It affected our business locally as well as widely online. We were originally with Simple Servers, who couldn't get to the bottom of the issue and kept suspending our service, then switched to Heart Servers with similar results... all very frustrating. Until my brother (after much research) found TSOHost. After speaking to their team he was tentatively convinced (after hearing it all before) that they could not only get to the bottom of the issue, but optimise the server to ensure optimum performance for our Magento stores. Their ethos: "Part of this customer-focused attitude involves listening to customer comments, suggestions and concerns and acting on these wherever possible"... Needless to say, they have stuck to their word and not only delivered, but gone well beyond the call of duty, answering phone calls up until 11pm and working into the depths of the early hours to not only resolve issues, but implement changes to improve our sites performance. It has without doubt been the best customer service I have ever experienced. I am extremely anal in my own business about delivering the best customer service possible and must say the TSOHost team have gone well beyond my own expectations. I worked for John Lewis customer service for six years and can say that these guys even top JL for service. Don't hesitate to use them. Thank you Seb, Adam, Darren, Dom and Craig (and the rest of the team) for your outstanding service. If Carlsberg made managed servers....
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